Sales questions, custom builds, upgrades or technical help — we answer around the clock.
Custom configurations, volume pricing and location requests.
Existing customers — open a ticket in the client area for the fastest reply.
Prefer email? Write to sales@10gbpsservers.com and we will reply directly.
Pick a plan on any pricing table and click “Order Now”. You will be taken to our billing system to choose your location, operating system and payment method.
Yes. Send us the CPU, RAM, storage, bandwidth and location you need and we will quote it, usually within a few hours.
VPS plans are delivered automatically in minutes. Dedicated servers are typically online within a few hours of payment.
Every enquiry is read by an engineer, not a script.
Tell us the CPU, RAM, storage, bandwidth and location you have in mind — or simply describe the workload and we will size it for you.
You get a real price against real stock, usually within four hours, including alternatives if your first choice is unavailable.
Accept the quote, pay online, and your server is racked and online — typically the same day for dedicated hardware.
| Enquiry type | Typical first reply | Handled by |
|---|---|---|
| Service outage | Within 15 minutes | On-shift engineer |
| Support ticket | Within 1 hour | Technical engineer |
| Sales & custom quote | Within 4 hours | Sales engineer |
| Abuse report | Within 24 hours | Compliance team |
| Billing question | Within 1 business day | Billing desk |
Targets are indicative and may vary during major incidents, when priority is given to restoring service.
A few more answers to save you a ticket.
We do not run a formal trial programme, but monthly billing with no setup fee means the lowest-risk way to evaluate us is a single month on the plan you are considering.
Yes. Tell us the source platform and we will advise on the move. For straightforward migrations we will transfer the data ourselves; for complex stacks we will guide you through it.
Cancellations are submitted from the client area before the next renewal date. Once submitted, the service is terminated at the end of the paid period.
Priority is given to tickets and email so every request is logged and traceable. For urgent production outages, request a call back in your ticket and an engineer will ring you.
